Marblism vs Smith.ai vs Ruby: Receptionist Pricing and Features (Oct 2026)
Marblism, Smith.ai and Ruby solve the same problem in three different ways: AI only, AI with a human backup, and live people. This page compares only what each company publishes.
Try Marblism Disclosure: Igor Ganapolsky is a Marblism partner and earns a referral commission if you sign up through this link. It doesn't change the price you pay.| Marblism (Rachel) | Smith.ai AI Receptionist | Ruby | |
|---|---|---|---|
| Who answers | AI (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.) | AI first, can transfer to a live North America-based receptionist (source) | Live human receptionists; optional AI enhancements (source) |
| Price | $24/mo billed yearly, or $44/mo billed monthly (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission., as of Oct 12, 2026). Includes 50 monthly hours of AI work shared across all 7 of Marblism's AI employees. | Free: $0/mo for 25 calls, then $3.00 per call (source, as of Oct 12, 2026) Pro: $150/mo for 75 calls ($2.00 per call), extra calls $2.50 each (source, as of Oct 12, 2026) Enterprise: $500/mo for 300 calls ($1.67 per call) (source, as of Oct 12, 2026) | $250/mo for 50 minutes, $395/mo for 100 minutes, $720/mo for 200 minutes, $1,725/mo for 500 minutes (source, as of Oct 12, 2026) |
| How you're billed | Flat plan; Marblism's pricing page doesn't say how many calls the 50 hours cover (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.) | Per call (source) | Per receptionist minute (source) |
| 24/7 answering | Yes (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.) | Yes (source) | Yes, including after hours, weekends and holidays (source) |
| Booking | Google or Outlook calendar (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.) | AI scheduling (Calendly and more) (source) | Scheduling (source) |
| Urgent calls | Transfers to your cell or office line and texts you the caller's details (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.) | Call routing; transfer to a live agent (source) | Flexible call forwarding (source) |
| Spanish | Detects the caller's language, including Spanish (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.) | Not stated on the pricing page | 24/7 Spanish and bilingual call handling available (source) |
| Contract | Cancel anytime (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.) | Month to month, 30 days' notice to cancel (source) | Not stated on the pricing page |
| Free trial or tier | Not stated on the pricing page | Free plan with 25 calls a month (source) | Not stated on the pricing page |
Where each one wins
- Smith.ai wins if you want a human backup: its AI can hand a hard call to a live receptionist, and you can try it on the free plan before paying (source).
- Ruby wins if you want every call answered by a live person, with Spanish and bilingual answering, and no setup or onboarding fees (source).
- Marblism wins on flat price: the plan includes Rachel plus six other AI employees for email, social media, lead generation and more (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.). The trade-off is that it's AI only, with no human receptionist backup listed.
See it live, free
Join the free webinar Fewer Missed Calls, Faster Follow-Up: AI Workers in Practice on Thursday, Oct 22, 2026, 1:00–2:00 PM ET.
Frequently asked questions
How do Marblism, Smith.ai and Ruby bill?
Marblism is a flat plan (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.). Smith.ai bills per call (source). Ruby bills per receptionist minute (source).
Does Smith.ai require a contract?
No. Smith.ai says its AI Receptionist is month to month and needs 30 days' notice to cancel (source).
Does Ruby charge setup fees?
Ruby says there are no additional fees for activation, onboarding, setup or customization (source).
What does the Marblism plan include besides the receptionist?
Marblism says every plan includes all 7 AI employees, 50 hours of work a month, unlimited team members and unlimited businesses (source Disclosure: Igor Ganapolsky is a Marblism partner and may earn a referral commission.).
See Marblism's AI receptionist Disclosure: Igor Ganapolsky is a Marblism partner and earns a referral commission if you sign up through this link. It doesn't change the price you pay.